亚马逊申诉邮件怎么写( 三 ) _亚马逊

4.自省反思。找到被封的原因后，内部讨论是不是在违规操作的环节，不符合平台运营逻辑。
5.开始申诉。具体原因总结出来后，组建团队开始申诉，必须要在核心问题上陈述，举证，有理有据的表达清楚，千万别说废话，只会越扯越远。所写内容，一定要经得起推敲和检验，亚马逊申诉是美国团队人工审核，必要时会通过中国官网对卖家提供的资料做出筛查。千万不要自作聪明，伪造材料。
需要注意的是：1.第一封邮件非常非常非常关键，材料不足或逻辑不清的情况下不要尝试无效沟通，否则会对问题造成升级。
2.不要病急乱投医，让不专业的人接手处理，没人真正在乎你的账户能不能回来，从而错失追回的机会。
3.不要迷信网上的模板教程，每个账户都有不同的情况，不能模板化处理，有些事情必须承认，有些事情不能承认。
4.亚马逊售后邮件如何写场景一、因节假日导致的物流延误，买家来信询问Dear {$BuyerName},Thank you for purchasing and prompt payment. However, we'll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.Thanks.Sincerely yours,{$ShopName} After-sales Customer Services场景二、因自然灾害导致的物流延误，买家来信询问Dear {$BuyerName},We're sorry to inform of you that your item may be delayed for the {自然灾害}.Due to this {自然灾害}，airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.Thanks.Sincerely yours,{$ShopName} After-sales Customer Services场景三、因海关安检力度加强导致物流延误，买家来信询问Dear {$BuyerName},We're sorry to inform of you that your item may be delayed for the stricter customs inspection.We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.Thanks.Sincerely yours,{$ShopName} After-sales Customer Services场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒Dear {$BuyerName},We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to endure. Your item had been shipped on {送达时间}，it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service.Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it's really kind of you to return the payment when you get the item. Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.Looking forward to your reply.Sincerely yours,{$ShopName} After-sales Customer Services场景五、物流显示已妥投，但买家来信表示未收到货Dear {$BuyerName},We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you. You could check on the website：{具体查询网站}.And could you kindly ask your neighbour or your family if anyone picked your package?So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.Please let us know if you have any questions or concerns.Keep in touch.Sincerely yours,{$ShopName} After-sales Customer Services场景六、买家想取消订单，但卖家已发货Dear {$BuyerName},Sorry to hear that you would like to cancel the order {$OrderId}.We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don't like it, you can give it to your relatives or friends as a gift.Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.Have a nice day!Sincerely yours,{$ShopName} After-sales Customer Services场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通Dear {$BuyerName},We really appreciate your great support on us.But sorry for the inconvenience that the {商品名称} did not fit you.Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.Looking forward to your reply!Sincerely yours,{$ShopName} After-sales Customer Services场景八、买家投诉或来信。