under separate post and look forward to receiving a full refund of 。In view of the inconvenience that this has caused, I feel you should 。
我们来看看下面这篇范文1: 15 March, 2003 Dear Sir, I am writing to you about a typewriter I ordered from you on 13 March, 2003. When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked. As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days. Yours truly, Wang Ping 这是一封要求调换打字机的信 。作者首先说明了要投诉的商品是一台打字机 。
接着作者抱怨了打字机的质量问题：退格键坏了，行距调节器破裂 。由于打字机是无条件保修一年，而本市又没有维修人员，作者最后要求调换产品 。
信中列举的质量问题符合实际，调换的理由充分，作者的态度诚恳，因而调换的要求是合理的 。投诉信 （Letters of Complaint）例文2:Directions:You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You don't need to write the address. Don't sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,Mary译文亲爱的先生：我写这封信是想让你知道你们的一个员工的服务态度 。
我收到你们上个月的话费单后发现有一些计算错误，我认为我被多收了两个国际长途费用 。但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁 。
一方面她总是打断我的话，另一方面她甚至说错误在我 。这样对待客户的态度实在让人难以接受 。
我建议对这个女孩进行惩罚，另外告诉该如何对待客户 。我希望她能向我正式道歉 。
请早日回复 。真挚的：玛丽 。
8.投诉信怎么写例子(5)投诉信
投投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件 。写此类信件时候，应注意写信的目的不仅仅是表示不满，更重要的是让对方了解并解决你所遇到的问题 。因此投诉信的内容可包括：
1）反映问题 。比如应具体说明什么质量问题，并提供确切的发票，问题的内容要明确而具体 。
2）说明由此问题所带来的不便、比如时间或精神上的损失等，内容要实事求是 。
3）提出解决方案，赔偿方法和方式等，所提出的要求要旅游管理考研合理 。
4）结尾既要提出希望，比如要求对方尽快解决问题，同时又要为对方做出的努力表示感谢，这样对方才可能以积极的态度处理并解决你的问题 。
投诉信的语气要坚决，但注意礼貌用词，不宜过分尖锐，叙述问题时用过去时态 。其常用套语有：
引言：I am returning 。which I bought from your store in 。(time).