This kind of problem caused me a lot of troubles. I have gone to your company to explain the problem twice. But because of some reason, the problem has still not been solved.
I prefer to tell you directly in the hope that you will do something to solve my problem. I will be appreciative if you either make a refund or sent me a replacement.
Thank you for your attention to this matter. I am looking forward to hearing from you in the very near future.
Sincerely
Yours,
Ruby Smith

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